Shipping Policy

For logistical reasons, certain items in the same order may be shipped separately, which means you may receive your products in multiple packages. To ensure accurate and timely delivery, please double-check and enter your shipping address correctly at checkout.

Please note that we are not responsible for lost packages due to incomplete or incorrect addresses provided by the customer. It is important that you verify your delivery details to avoid shipping issues. At checkout, you can select your preferred shipping method, including the free option, which means the product will be shipped from a supplier outside the country.

Our standard processing time for orders is 2–5 business days after placement. After the processing period, the estimated delivery time is 5–9 business days. These are approximate delivery times, and we do not guarantee specific delivery dates.

Once your order has been processed, we will generate a tracking number and send it to you via a confirmation email. If you have not received your tracking number within 5 business days, please contact us by email at duoshavecontact@gmail.com, including your order number.

We strive to deliver your orders as quickly as possible, but unforeseen circumstances may cause delays, such as public or national holidays, natural disasters, transportation strikes, or other events beyond our control. If your delivery exceeds 45 business days, we offer a full refund to ensure your satisfaction.

You can rest assured that we are committed to meeting or exceeding your delivery expectations. Our team will always do everything possible to deliver your products on or before the estimated delivery date.

If you have any questions or concerns regarding our shipping process, feel free to contact us at duoshavecontact@gmail.com.